How can we help?

To log in to your user account for the reward program:

1. Visit the respective partner’s portal. By 'partner', we mean the brand that is collaborating with us on the reward program. To find the portal for our reward program, visit the partner’s official page and go to the rewards section, which will be labeled ‘powered by Aklamio’.

2. Locate the 'Sign In' button (usually at the bottom of the page).

3. Enter the email address and password associated with your user account created for the reward program.

4. You can also log in using your Google credentials if that was the method used to register your user account with us.

Additional tips

• Unsure about your password? You selected your password through the confirmation link we sent you at the start of your journey with the reward program. This link allowed you to confirm your user account and set your password. If you've forgotten your password, simply click on the 'Forgot your password?' option to reset it. If you haven't confirmed your user account yet, please follow the instructions in this article.
• Check the email domain: Double-check the email domain (e.g., googlemail.com vs. gmail.com) to avoid login issues. Make sure to use the domain you registered with.

See more: I can't log in to my user account.

If you would like to reset your password:

1. Visit the respective partner’s portal. By 'partner', we mean the brand that is collaborating with us on the reward program. To find the portal for our reward program, visit the partner’s official page and go to the rewards section, which will be labeled ‘powered by Aklamio’.

2. Locate the 'Sign In' button (usually at the bottom of the page).

3. Use the 'Forgot your password?' option.

4. Enter the email address associated with your user account for the reward program and click the 'Request new password' button.

5. You will receive an email from us with a link to choose a new password. Follow the link to select your new password. Please note that once the password reset link is generated, it will only be valid for the next 24 hours.

Haven’t received the email? Please check your spam folder and email settings.

Is your new password not being accepted? Your password should be at least 8 characters long and include at least 3 of the following: an uppercase letter, a lowercase letter, a digit, and a special character (+, !, &, etc.). Please make sure your password meets these requirements.

Your user account with us is created when you first participate in one of our reward programs. You will receive an email with a link to confirm your user account. Please follow the instructions in the link. Once confirmed, you can access your user account and review your rewards at any time.

If you no longer have access to the original confirmation email, please use the link below to request a new confirmation link:
https://wallet.aklamio.com/en#route=resend_confirmation 

Enter the email address you used to register with us, and you will receive a new email with the confirmation link. Please check your spam folder, as the email may have landed there.

If you participated in a program offering cash rewards, you can request a payout through your user account once the reward is confirmed by the relevant partner (the brand collaborating with us on the reward program).

To request a bank payout:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu option (top right corner), click the arrow, and select 'Balance'.

3. Select the 'Bank transfer' option.

4. Provide the details requested in the form.

5. Enter your Aklamio password and click the ‘Request bank transfer’ button to confirm your payout request.

Important information

• Availability: Bank payouts are only available within the SEPA region or the U.S. If you are outside these regions, please choose PayPal as your payout method.
• Ensure correct bank details: Double-check your bank account details before submitting the form. If the information is incorrect, the processing bank won’t be able to complete the transfer.
• Payout confirmation: You will receive an email confirming your payout request.
• Processing time: The processing of your request will take up to 2 business days.
• Minimum balance requirement: You must have at least 1 EUR/CHF/GBP/USD/AUD/CAD confirmed in your account to request a payout.
• Bank fees: Bank transfers to foreign countries may include processing fees, depending on the bank. Please inquire with your bank if such fees apply.

If you participated in a program offering cash rewards, you can request a payout through your user account once the reward is confirmed by the relevant partner (the brand collaborating with us on the reward program).

To request a PayPal payout:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu option (top right corner), click the arrow, and select 'Balance'.

3. Select the 'PayPal Transfer' option. If you haven't connected your PayPal account to your reward account yet, please follow the instructions in this article.

4. Enter your Aklamio password and click the ‘Request PayPal transfer’ button to confirm your payout request.

Important information

• Ensure your account is active: Make sure the connected PayPal account is still active; otherwise, your payout will fail.
• Payout confirmation: You will receive an email confirming your payout request.
• Processing time: The processing of your request will take up to 2 business days.
• Minimum balance requirement: You must have at least 1 EUR/CHF/GBP/USD/AUD/CAD confirmed in your account to request a payout.

Understanding the validation process

To help you understand when you’ll receive your reward, we’ve outlined the key factors that impact the timeline. Please review the following sections for more detailed information.

1. Processing time overview

The time it takes to receive your reward depends on the partner (the brand collaborating with us on the reward program) handling your purchase. Each partner has their own timeline for validating rewards, which means that processing times can differ.

• Processing time: typically a few weeks to a few months, depending on the partner.
• Factors impacting time: the partner's specific validation timelines, fulfillment of terms and conditions, service activation or installation, and the cancellation period.

2. Key steps in the reward validation process

Step 1: Fulfillment of terms and conditions
Your reward can only be validated once the terms and conditions set by the relevant partner have been fulfilled. You can find these terms on the partner's portal.

Step 2: Activation or installation of services
If your purchase requires the activation or installation of services (e.g., energy, insurance, or internet contracts), reward validation can only begin once this process is complete. Please note that some purchases may not be activated or installed until several months after the original purchase date, which could impact the processing time for your reward.

Step 3: Cancellation period
The cancellation period also plays a key role in the validation process. Validation can only start after the cancellation period has ended.

3. Where to find more information

For the most accurate information on estimated timelines for reward validation, please visit the relevant partner’s portal. There, you can find:

• Detailed information on estimated processing time
• FAQs that may answer questions about terms and conditions of the specific rewad program, activation, and cancellation periods.

4. Summary and next steps

• Check the partner’s portal for specific details about the estimated processing time of your reward.
• Be aware of activation times and cancellation periods, as these affect when your reward can be validated.

You can check the current status of your reward at any time. To do so:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu in the top right corner, click the arrow, and select 'Dashboard'.

We will, of course, notify you by email once your reward is confirmed and ready to be claimed.

Reward statuses and their meanings:

1. Pending – your reward has been correctly registered, and the responsible partner (the brand collaborating with us on the reward program) is verifying it.
2. Confirmed – the responsible partner has confirmed your reward.
3. Rejected – the responsible partner has rejected your reward.

Please note that you can claim your confirmed reward within one year of confirmation. After that time, it will expire and no longer be available. Please see §7 of our terms and conditions.

We understand your concern if your reward status remains 'pending' after the processing time has passed. Here are a few key points to keep in mind:

1. Activation, installation & cancellation

Some purchases, such as energy, insurance, or internet contracts, require activation or installation before the reward can be processed. Cancellation periods are also crucial for validation. Our partners (brands collaborating with us on the reward program) cannot begin verification until these processes are complete, which may cause delays even after the processing time has passed.

2. Possible delays due to increased volume

Our partners may experience delays in processing rewards, especially during peak periods (e.g., Black Friday campaigns). While these delays are not ideal, they are sometimes unavoidable. We make every effort to ensure that you're notified as soon as your reward is confirmed and ready to be claimed.

3. Regular follow-ups with our partners

We closely monitor all pending rewards and work with our partners to ensure timely processing. There's no need to contact us for status updates—once your reward is validated, you'll be notified by email. Please ensure that your email settings are correct by verifying that the corresponding box under the email settings option is ticked in your user account. (To do this, log in to your account, navigate to the menu in the top right corner, click the arrow, and select 'Settings'. There, you'll find a section where you can check your email settings).

4. Approval process

Please note that, as an external company, we don't have access to our partners' databases. Therefore, all rewards must be validated by the partner, which will verify that the purchase is eligible, the contract has not been cancelled or the product returned, and other criteria are met. The reward can only be claimed through the user account powered by us once it has been approved by the corresponding partner. Your purchase and reward details are processed in accordance with the GDPR.

Thank you for your patience and understanding.

It can take up to 48 hours for your reward to be registered and appear as 'pending' on your user account. If you don’t see your reward after 48 hours, it means that it hasn't been registered automatically. In this case, it's likely that one of these rules hasn't been followed:

• Your browser must allow cookies.
• Adblocker must be disabled.
• Do not visit any other websites while ordering the product. Ensure other websites are closed in the background. Visiting pages such as uSwitch, Future Publishing, Topcashback, or Voucher Codes before placing the order may cause the last cookie to be linked to one of these sites.

Don’t worry! You can submit a Support Request for the missing reward. Just follow the instructions in this article.