Help Center

Frequently asked questions

• Payout and claiming a reward

  • How to request a payout of my reward?
  • How to request a bank payout?
  • How to request a PayPal payout?
  • How to (dis)connect PayPal account with my user account?
  • I cannot connect my PayPal account. What should I do?
  • How to claim a voucher reward?
  • How can I check my contribution in planting the trees?

• Reward

  • Is it possible to receive a reward retroactively?
  • My reward has not been registered. What should I do?
  • My reward has been rejected. What should I do?
  • How to create a Support Request?
  • When will my Support Request be processed?
  • Why is my reward pending?
  • When will my reward be ready to payout?
  • Why has my reward been rejected?
  • Why has my reward not been registered?
  • My reward has been registered with a wrong amount. What should I do?
  • Why does the amount of my reward change?
  • What is cashback? Can I shop through Aklamio and receive the rewards myself?
  • How to get a cashback reward?
  • How to get a referral reward?

• User account

  • How can I log in to my user account?
  • How can I confirm my user account?
  • How can I change my password?
  • I forgot my password. What should I do?
  • Why is my new password not being accepted?
  • What is my password?
  • How can I change my email address?
  • How can I delete my user account?
  • How can I unsubscribe from the Newsletter?

• How does Aklamio work?

  • I received an email from Aklamio to submit my reward claim via a link. How does this work?
  • How can I contact Aklamio's Customer Support Team?
  • Who or what is Aklamio?
  • How does Aklamio work?
  • I received a referral link. What should I do next?
  • What do I have to pay attention to, before I make a recommendation or cashback?
  • Reward conditions
  • What does the "last cookie" mean?
  • How to disable adblockers?
  • How to activate cookies?