It can take up to 48 hours for your reward to be registered and appear as 'pending' on your user account. If you don’t see your reward after 48 hours, it means that it hasn't been registered automatically. In this case, it's likely that one of these rules hasn't been followed:
- Your browser must allow cookies.
- Adblocker must be disabled.
- Do not visit any other websites while ordering the product. Ensure other websites are closed in the background. Visiting pages such as uSwitch, Future Publishing, Topcashback, or Voucher Codes before placing the order may cause the last cookie to be linked to one of these sites.
What to do if your reward is missing
Don’t worry! If your reward is missing from your account, please reach out to our support team using the contact form below this article. Click the “Contact us” button, select “My reward has not been registered in my account” as the reason, and submit your request with all the required details. You can also get in touch with us about this issue using the chat widget in the bottom right corner of the page. Our team will review your case and get back to you promptly.
What happens after you contact us
If your request is valid, our team will create a so-called Support Request for you. This is a form that collects the necessary details of the new purchase to be shared with the appropriate partner (the brand collaborating with us on the reward program) for manual review. We request and process these details in accordance with our privacy policy. If the partner provides positive feedback, the reward will be confirmed on your user account.
Deadline for reporting a missing reward
You have 3 months from the order date to contact our team regarding a missing reward. Please see §10, point 2 of our terms and conditions.