We're sorry that your reward was rejected by one of our partners (brands collaborating with us on the reward program). Below, you'll find the most common reasons for rejection.
1. Cancellation: If the purchase was cancelled or the product was returned.
2. Voucher: If additional vouchers or discounts (unauthorised by Aklamio) were used.
3. 'Last cookie':
a) If your browser does not support cookies.
b) If you visited other websites in the same browser before making your purchase, which may have overwritten the Aklamio cookie.
4. Other reasons: If partner-specific reward conditions were not met (please check the relevant portal).
Please note: Aklamio reserves the right to cancel rewards if their collection violates our terms and conditions.
What to do if your reward is rejected
If you disagree with the decision and believe your reward was incorrectly rejected, please reach out to our support team using the contact form below this article. Click the “Contact us” button, select “My reward was incorrectly rejected” as the reason, and submit your request with all the required details. You can also get in touch with us about this issue using the chat widget in the bottom right corner of the page. Our team will review your case and get back to you promptly.
What happens after you contact us
If your request is valid, our team will create a so-called Support Request for you. This is a form that collects the necessary details of the new purchase to be shared with the appropriate partner (the brand collaborating with us on the reward program) for manual review. We request and process these details in accordance with our privacy policy. If the partner provides positive feedback, the reward will be confirmed on your user account.
Deadline for reporting a rejected reward
You have 3 months from the rejection date to contact our team for support. Please see §10, point 2 of our terms and conditions.