We're sorry that your reward was rejected by one of our partners (brands collaborating with us on the reward program). Below, you'll find the most common reasons for rejection.
1. Cancellation: If the purchase was canceled or the product was returned.
2. Voucher: If additional vouchers or discounts (unauthorised by Aklamio) were used.
3. 'Last cookie':
a) If your browser does not support cookies.
b) If you visited other websites in the same browser before making your purchase, which may have overwritten the Aklamio cookie.
4. Other reasons: If partner-specific reward conditions were not met (please check the relevant portal).
Please note: Aklamio reserves the right to cancel rewards if their collection violates our terms and conditions.
If you disagree with the decision and believe your reward was incorrectly rejected, you can submit a Support Request. Just follow the instructions in this article.