For some partners (brands collaborating with us on the reward program), rewards can only be registered through a claim form. If this is the case, you'll be informed you accordingly; you'll receive an email enabling you to access the claim form that needs to be filled out to ensure the reward registration and validation (see below example).
1. Why do I need to submit my “Order number” and other order details to Aklamio?
Your merchant has partnered with Aklamio for referral rewards or cashback processing and fulfilment. Aklamio collects order details on behalf of your merchant to process reward claims.
2. Where can I find my “Order number” or “Order reference”?
This is your unique order identifier, usually found in the order confirmation email sent by your merchant when you placed your order.
3. What is my “Order date”?
The date you placed your order, which can usually be found in the order confirmation email sent by your merchant.
4. Why is my product not shown in the dropdown list on the claim form?
The most common reason is that the product you purchased is not eligible for the reward you're trying to claim.
5. Why is my reward claim form no longer accessible?
Your claim validity period has ended, or you have already used your link to claim for a product previously. Currently, our claim links are limited to one-time use.
6. I haven’t received my claim email. How can I get help?
Please contact Aklamio’s Customer Support Team using the contact form below, specify which merchant is running your promotion, and request a new claim link to be sent to you.
7. When will I receive the reward?
If the reward has been correctly registered in your user account, it will be verified by the responsible partner, and you will be notified by email once it has been validated. The time it takes to process your reward depends on the partner handling your purchase. Each partner has its own timeline for validating rewards, which typically ranges from a few weeks to a few months, depending on factors such as service activation and the cancellation period. Please visit the partner's portal to check the estimated processing time for the specific reward program. For further details, please see When do I receive my reward?