There can be various reasons why you are unable to log in to your user account:
1. You have not yet confirmed your user account
This is a necessary step to enable you to choose a password for your user account. You should have received a confirmation email when you first used one of our reward programs. If you no longer have access to the original confirmation email, please use the link below to request a new confirmation link:
https://wallet.aklamio.com/en#route=resend_confirmation
Enter the email address you used to register with us, and you will receive a new email with the confirmation link. Please check your spam folder, as the email may have landed there.
2. You're using the wrong login details
Please note that the user account you created for one of our reward programs is separate from your standard account with any of our partners (brands collaborating with us on the reward program). Please make sure to use the login details for the user account created for the reward program. Also, double-check the email domain (e.g., googlemail.com vs. gmail.com) to avoid issues. Use the domain you registered with.
3. You have forgotten your password
Each portal offers a 'Forgot password' option in case you can't remember your password. Simply use this option to reset your password.
4. Your user account may have been registered with an incorrect email address
A typo or misspelling during registration could prevent you from receiving the necessary confirmation email and logging in. Please contact our Customer Support Team using the contact form below, if you're certain you’ve registered with us before but are unable to access your account, even after following the steps outlined above.