User Account

To log in to your user account for the reward program:

1. Visit the respective partner’s portal. By 'partner', we mean the brand that is collaborating with us on the reward program. To find the portal for our reward program, visit the partner’s official page and go to the rewards section, which will be labeled ‘powered by Aklamio’.

2. Locate the 'Sign In' button (usually at the bottom of the page).

3. Enter the email address and password associated with your user account created for the reward program.

4. You can also log in using your Google credentials if that was the method used to register your user account with us.

Additional tips

• Unsure about your password? You selected your password through the confirmation link we sent you at the start of your journey with the reward program. This link allowed you to confirm your user account and set your password. If you've forgotten your password, simply click on the 'Forgot your password?' option to reset it. If you haven't confirmed your user account yet, please follow the instructions in this article.
• Check the email domain: Double-check the email domain (e.g., googlemail.com vs. gmail.com) to avoid login issues. Make sure to use the domain you registered with.

See more: I can't log in to my user account.

If you would like to reset your password:

1. Visit the respective partner’s portal. By 'partner', we mean the brand that is collaborating with us on the reward program. To find the portal for our reward program, visit the partner’s official page and go to the rewards section, which will be labeled ‘powered by Aklamio’.

2. Locate the 'Sign In' button (usually at the bottom of the page).

3. Use the 'Forgot your password?' option.

4. Enter the email address associated with your user account for the reward program and click the 'Request new password' button.

5. You will receive an email from us with a link to choose a new password. Follow the link to select your new password. Please note that once the password reset link is generated, it will only be valid for the next 24 hours.

Haven’t received the email? Please check your spam folder and email settings.

Is your new password not being accepted? Your password should be at least 8 characters long and include at least 3 of the following: an uppercase letter, a lowercase letter, a digit, and a special character (+, !, &, etc.). Please make sure your password meets these requirements.

Your user account with us is created when you first participate in one of our reward programs. You will receive an email with a link to confirm your user account. Please follow the instructions in the link. Once confirmed, you can access your user account and review your rewards at any time.

If you no longer have access to the original confirmation email, please use the link below to request a new confirmation link:
https://wallet.aklamio.com/en#route=resend_confirmation 

Enter the email address you used to register with us, and you will receive a new email with the confirmation link. Please check your spam folder, as the email may have landed there.

The email address associated with your reward account can only be changed by our Customer Support Team. If you would like to request a change, please reach out to us using the contact form below, and we will assist you.

Please note that we can only process the request if it is sent from the email address you have registered with us (the one used to create your reward account).

If you would like to unsubscribe from our newsletter:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu option (top right corner), click the arrow and select 'Settings'.

3. Go to the 'Change email settings' section and untick the corresponding box.

4. Click 'Change email settings' to save your changes.

Please note: if you untick all boxes, you will no longer receive notifications regarding the validation of your reward.

We're very sorry to hear that you want to leave Aklamio, but we respect your decision. To delete your user account:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu (top right corner), click the arrow, and select 'Settings'.

3. You will see a button allowing you to delete your account.

4. Confirm this action by entering your password.

Please note: If you have any outstanding or unpaid rewards, they will no longer be available after account deletion. Please wait for confirmation of your reward and request a payout before deleting your user account.