Payout Issues

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  • The cash payout has not been received

    If you requested a cash payout more than 2 business days ago and have not received it yet, please reach out to us using the contact form below, and we will assist you. Before contacting our Customer Support Team, please ensure that you have carefully checked the bank or PayPal account selected for your withdrawal.

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  • The PayPal account cannot be connected

    Please note: The same PayPal account can only be connected to one user account.

    If you see the following message: "This PayPal account is already connected to another user account. Please remove the existing connection first", it means your PayPal account has already been linked to another user account. You must first remove the existing connection before you can link your PayPal account again.

    The PayPal account cannot be connected.png

    To remove the existing link, please refer to this article.

    Important: Do you have two user accounts? According to our terms and conditions (§3, point 3), you're only allowed to have one user account. Please delete the user account you no longer wish to use.

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