Claiming a Reward

If you participated in a program offering cash rewards, you can request a payout through your user account once the reward is confirmed by the relevant partner (the brand collaborating with us on the reward program).

To request a bank payout:

1. Log in to your user account (see How to log in?).

2. Click 'Balance' in the navigation bar (at the top left of the page on desktop, or at the bottom of the screen on mobile), then click the 'Withdraw money' button.

3. Under 'Choose payout method', select 'Bank transfer' and click 'Continue'.

4. Provide the details requested in the form.

5. Enter the 6-digit code we sent to your email (or click 'Use password instead' to enter your Aklamio password) and click 'Submit payout' to confirm your payout request.

Important information

• Availability: Bank payouts are only available within the SEPA region, Australia or the U.S. If you are outside these regions, please choose PayPal as your payout method. If the bank payout method is not offered in a specific reward program, this will be indicated on the respective partner’s portal.
• Ensure correct bank details: Double-check your bank account details before submitting the form. If the information is incorrect, the processing bank won’t be able to complete the transfer.
• Payout confirmation: You will receive an email confirming your payout request.
• Processing time: The processing of your request will take up to 2 business days.
• Minimum balance requirement: You must have at least 1 EUR/CHF/GBP/USD/AUD/CAD confirmed in your account to request a payout.
• Bank fees: In almost all cases, no fees are applicable. Bank transfers to foreign countries (outside the country of the promotion you have taken part in) may include processing fees, depending on the bank. Please inquire with your bank if such fees apply.

If you participated in a program offering cash rewards, you can request a payout through your user account once the reward is confirmed by the relevant partner (the brand collaborating with us on the reward program).

To request a PayPal payout:

1. Log in to your user account (see How to log in?).

2. Click 'Balance' in the navigation bar (at the top of the page on desktop, or at the bottom of the screen on mobile), then click the 'Withdraw money' button.

3. Under 'Choose payout method', select 'PayPal' and click 'Continue'. If you haven't connected your PayPal account to your reward account yet, please follow the instructions in this article.

4. Enter the 6-digit code we sent to your email (or click 'Use password instead' to enter your Aklamio password) and click 'Submit payout' to confirm your payout.

Important information

• Availability: If the PayPal payout method is not offered in a specific reward program, this will be indicated on the respective partner’s portal.
• Ensure your account is active: Make sure the connected PayPal account is still active; otherwise, your payout will fail.
• Payout confirmation: You will receive an email confirming your payout request.
• Processing time: The processing of your request will take up to 2 business days.
• Minimum balance requirement: You must have at least 1 EUR/CHF/GBP/USD/AUD/CAD confirmed in your account to request a payout.

How to connect your PayPal account with your reward account:

1. Log in to your user account (see How to log in?).

2. Click 'Settings' in the navigation bar (at the top left of the page on desktop, or at the bottom of the screen on mobile).

3. In the 'Payment information' section, click the 'Connect with PayPal' button.

4. Log in with your PayPal details.

Your PayPal account will now be connected to your reward account. If you have issues connecting your PayPal account, please refer to this article.

How to disconnect your PayPal account from your reward account:

1. Log in to your user account (see How to log in?).

2. Click 'Settings' in the navigation bar (at the top left of the page on desktop, or at the bottom of the screen on mobile).

3. In the 'Payment information' section, click the 'Disconnect' button next to PayPal.

Some of our partners (brands collaborating with us) offer vouchers as rewards. Once the reward is confirmed, you will be able to claim it through your user account.

If you would like to claim a voucher reward:

1. Log in to your user account (see How to log in?).

2. Click 'Balance' in the navigation bar (at the top left of the page on desktop, or at the bottom of the screen on mobile), then next to your voucher balance, click 'Get voucher'.

3. Choose your desired brand (click 'Show more brands' to see all available options) and click 'Continue'.

4. Check the amount and your selection in the 'Voucher confirmation' window and click 'Confirm'. After that, you'll receive the selected voucher via email. You can also find it at any time in the 'History' section of your Balance page by clicking 'View voucher'.

Some of our partners (brands collaborating with us) reward their customers through eco-friendly initiatives, such as tree planting.

If you would like to check your tree planting contribution:

1. Log in to your user account (see How to log in?).

2. Click 'Balance' in the navigation bar (at the top left of the page on desktop, or at the bottom of the screen on mobile).

3.  In the 'History' section, you’ll find your tree planting contribution with its date and the number of trees planted. Click 'View certificate' to download the corresponding certificate.

Some of our partners (brands collaborating with us) offer rewards in the form of donations.

How to donate your reward:

1. Log in to your user account (see How to log in?).

2. Click 'Balance' in the navigation bar (at the top left of the page on desktop, or at the bottom of the screen on mobile), then next to your donation balance, click 'Donate now'.

3. Choose the organisation you would like to donate to and confirm your selection. Please note: you can only choose the organisation if the partner's reward program doesn't specify a default organisation.

How to check the details of your donation:

1. Log in to your user account and click 'Balance' in the navigation bar (at the top left of the page on desktop, or at the bottom of the screen on mobile).

2. In the 'History' section, you’ll find each donation with its date, the recipient organisation and the amount donated. Click 'View receipt' to download a certificate confirming the donation. This certificate serves as official proof of your donation.

Please note: some partners offer donations in addition to the cash rewards. In such cases, the donation is offered separately and does not affect the amount of the cash reward.