Account Issues

There can be various reasons why you are unable to log in to your user account:

1. Your one-time verification code hasn’t arrived

Please check your spam folder if you don’t see the email with the code within a minute or two. If your one-time verification code for login hasn’t arrived, you can log in using the password you chose when registering your account. If you don’t remember your password, or didn’t set one up, simply use the 'Forgot your password?' option to reset or create a password. 

2. You're using the wrong login details

Please note that the user account you created for one of our reward programs is separate from your standard account with any of our partners (brands collaborating with us on the reward program). Please make sure to use the login details for the user account created for the reward program. Also, double-check the email domain (e.g., googlemail.com vs. gmail.com) to avoid issues. Use the domain you registered with.

3. You have forgotten your password

Each portal offers a 'Forgot password' option in case you can't remember your password. Simply use this option to reset your password.

4. Your user account may have been registered with an incorrect email address

A typo or misspelling during registration could prevent you from receiving the necessary confirmation email and logging in. Please contact our Customer Support Team using the contact form below, if you're certain you’ve registered with us before but are unable to access your account, even after following the steps outlined above.