Managing Rewards

Understanding the validation process

To help you understand when you’ll receive your reward, we’ve outlined the key factors that impact the timeline. Please review the following sections for more detailed information.

 

1. Processing time overview

The time it takes to receive your reward depends on the partner (the brand collaborating with us on the reward program) handling your purchase. Each partner has their own timeline for validating rewards, which means that processing times can differ.

• Processing time: typically a few weeks to a few months, depending on the partner.
• Factors impacting time: the partner's specific validation timelines, fulfillment of terms and conditions, service activation or installation, and the cancellation period.

 

2. Key steps in the reward validation process

Step 1: Fulfillment of terms and conditions
Your reward can only be validated once the terms and conditions set by the relevant partner have been fulfilled. You can find these terms on the partner's portal.

Step 2: Activation or installation of services
If your purchase requires the activation or installation of services (e.g., energy, insurance, or internet contracts), reward validation can only begin once this process is complete. Please note that some purchases may not be activated or installed until several months after the original purchase date, which could impact the processing time for your reward.

Step 3: Cancellation period
The cancellation period also plays a key role in the validation process. Validation can only start after the cancellation period has ended.

 

3. Where to find more information

For the most accurate information on estimated timelines for reward validation, please visit the relevant partner’s portal. There, you can find:

• Detailed information on estimated processing time
• FAQs that may answer questions about terms and conditions of the specific rewad program, activation, and cancellation periods.

 

4. Summary and next steps

• Check the partner’s portal for specific details about the estimated processing time of your reward.
• Be aware of activation times and cancellation periods, as these affect when your reward can be validated.

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You can check the current status of your reward at any time. To do so:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu in the top right corner, click the arrow, and select 'Dashboard'.

We will, of course, notify you by email once your reward is confirmed and ready to be claimed.

 

Reward statuses and their meanings:

1. Pending – your reward has been correctly registered, and the responsible partner (the brand collaborating with us on the reward program) is verifying it.
2. Confirmed – the responsible partner has confirmed your reward.
3. Rejected – the responsible partner has rejected your reward.

Please note that you can claim your confirmed reward within one year of confirmation. After that time, it will expire and no longer be available. Please see §7 of our terms and conditions.

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Your reward will be automatically registered on your user account after completing a purchase. This is also how you can access it, verify its status, and claim it once it's confirmed by the responsible partner (the brand collaborating with us on the reward program). To find the portal for our reward program, visit the partner’s official page and go to the rewards section, which will be labeled ‘powered by Aklamio’. Please note that for some partners, rewards can only be registered through a claim form. If this is the case, the specific partner will inform you accordingly. For further details, please refer to: How to register my reward claim via the link?

Accessing your reward
Once the reward is registered, you can view it in your user account. You created your user account at the start of your journey with one of the reward programs powered by us. Please see: How to confirm the user account? and How to log in?

Verifying reward status
To check the current status of your reward, simply log in to your user account and navigate to the 'Dashboard' section. We will, of course, notify you by email once your reward is validated. See more: How to verify the status of my reward?

Claiming your reward
When your reward is ready to be claimed, you can do so directly through your user account ('Balance' section). You will receive an email notifying you of the confirmed reward. The way you can claim it depends on the specific reward program you participated in. See more: Claiming a reward.

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A detailed overview of your rewards can be found in the corresponding partner's portal (by 'partner', we mean the brand that is collaborating with us on the reward program). You will receive access to your user account via email after participating in our reward program for the first time (you will be asked to confirm your user account and select a password for it). After that, you will be able to access your user account anytime.

To see an overview of your rewards:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu in the top right corner, click the arrow, and select 'Dashboard'.

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