Understanding the validation process
To help you understand when you’ll receive your reward, we’ve outlined the key factors that impact the timeline. Please review the following sections for more detailed information.
1. Processing time overview
The time it takes to receive your reward depends on the partner (the brand collaborating with us on the reward program) handling your purchase. Each partner has their own timeline for validating rewards, which means that processing times can differ.
- Processing time: typically a few weeks to a few months, depending on the partner.
- Factors impacting time: the partner's specific validation timelines, fulfillment of terms and conditions, service activation or installation, and the cancellation period.
2. Key steps in the reward validation process
Step 1: Fulfillment of terms and conditions
Your reward can only be validated once the terms and conditions set by the relevant partner have been fulfilled. You can find these terms on the partner's portal.
Step 2: Activation or installation of services
If your purchase requires the activation or installation of services (e.g., energy, insurance, or internet contracts), reward validation can only begin once this process is complete. Please note that some purchases may not be activated or installed until several months after the original purchase date, which could impact the processing time for your reward.
Step 3: Cancellation period
The cancellation period also plays a key role in the validation process. Validation can only start after the cancellation period has ended.
3. Where to find more information
For the most accurate information on estimated timelines for reward validation, please visit the relevant partner’s portal. There, you can find:
- Detailed information on estimated processing time
- FAQs that may answer questions about terms and conditions of the specific rewad program, activation, and cancellation periods.
4. Summary and next steps
- Check the partner’s portal for specific details about the estimated processing time of your reward.
- Be aware of activation times and cancellation periods, as these affect when your reward can be validated.