If the reward was meant to be shared but only one person received it, there could be several reasons:
- The user account of the second person may have been registered with a typo or spelling error.
- The wrong email address might be checked. If you have multiple email addresses, please check all of them.
- It’s also worth checking your spam or junk folder. Since we send messages in bulk, they can sometimes be flagged as promotional and filtered accordingly.
If the reward still can't be found, the person who hasn't received it should contact us using the form below. Please select “User account” as the reason and include the email address of the friend who did receive the reward in the message — this will help us resolve the issue more quickly.