How can we help?

To log in to your user account for the reward program:

1. Visit the respective partner’s portal. By 'partner', we mean the brand that is collaborating with us on the reward program. To find the portal for our reward program, visit the partner’s official page and go to the rewards section, which will be labeled ‘powered by Aklamio’.

2. Locate the 'Sign In' button (usually at the bottom of the page).

3. Enter the email address you used to register for the reward program.

4. Enter the one-time verification code sent to your email or your Aklamio password.

5. You can also log in using your Google credentials if that was the method used to register your user account with us. Additional tip: You can access your rewards account using the dedicated button included in selected automated emails sent by us. This button will take you directly to your user account. The link is valid for 24 hours. Once it expires, you can log in using the standard login method.

Additional tips

• Double-check the email domain (e.g., googlemail.com vs. gmail.com) to avoid login issues. Make sure to use the domain you registered with.
• The one-time code is valid for a limited time. If it expires, request a new one.
• Check your spam folder if you don’t see the email with the code within a minute or two.
• If your code hasn’t arrived and you haven’t set up a password before, simply use the 'Forgot your password?' option to create one and access your account.

See more: I can't log in to my user account.

If you would like to reset your password:

1. Visit the respective partner’s portal. By 'partner', we mean the brand that is collaborating with us on the reward program. To find the portal for our reward program, visit the partner’s official page and go to the rewards section, which will be labeled ‘powered by Aklamio’.

2. Locate the 'Sign In' button (usually at the bottom of the page).

3. Enter the email address you used to register for the reward program.

4. Select 'LOG IN WITH PASSWORD,' and then click 'Forgot your password?'.

5. Enter the email address associated with your user account for the reward program and click the 'Request new password' button.

6. You will receive an email from us with a link to choose a new password. Follow the link to select your new password. Please note that once the password reset link is generated, it will only be valid for the next 24 hours.

Haven’t received the email? Please check your spam folder and email settings.

Is your new password not being accepted? Your password should be 10–100 characters long and contain all of the following: an uppercase letter, a lowercase letter, a digit, and a special character (+, !, &, etc.). Please make sure your password meets these requirements.

If you participated in a program offering cash rewards, you can request a payout through your user account once the reward is confirmed by the relevant partner (the brand collaborating with us on the reward program).

To request a bank payout:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu option (top right corner), click the arrow, and select 'Balance'.

3. Select the 'Bank transfer' option.

4. Provide the details requested in the form.

5. Enter the one-time verification code sent to your email or your Aklamio password, and click the ‘Confirm payout’ button to confirm your payout request.

Important information

• Availability: Bank payouts are only available within the SEPA region, Australia or the U.S. If you are outside these regions, please choose PayPal as your payout method. If the bank payout method is not offered in a specific reward program, this will be indicated on the respective partner’s portal.
• Ensure correct bank details: Double-check your bank account details before submitting the form. If the information is incorrect, the processing bank won’t be able to complete the transfer.
• Payout confirmation: You will receive an email confirming your payout request.
• Processing time: The processing of your request will take up to 2 business days.
• Minimum balance requirement: You must have at least 1 EUR/CHF/GBP/USD/AUD/CAD confirmed in your account to request a payout.
• Bank fees: In almost all cases, no fees are applicable. Bank transfers to foreign countries (outside the country of the promotion you have taken part in) may include processing fees, depending on the bank. Please inquire with your bank if such fees apply.

If you participated in a program offering cash rewards, you can request a payout through your user account once the reward is confirmed by the relevant partner (the brand collaborating with us on the reward program).

To request a PayPal payout:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu option (top right corner), click the arrow, and select 'Balance'.

3. Select the 'PayPal Transfer' option. If you haven't connected your PayPal account to your reward account yet, please follow the instructions in this article.

4. Enter the one-time verification code sent to your email or your Aklamio password, and click the 'Request PayPal transfer' button to confirm your payout.

Important information

• Availability: If the PayPal payout method is not offered in a specific reward program, this will be indicated on the respective partner’s portal.
• Ensure your account is active: Make sure the connected PayPal account is still active; otherwise, your payout will fail.
• Payout confirmation: You will receive an email confirming your payout request.
• Processing time: The processing of your request will take up to 2 business days.
• Minimum balance requirement: You must have at least 1 EUR/CHF/GBP/USD/AUD/CAD confirmed in your account to request a payout.

Understanding the validation process

To help you understand when you’ll receive your reward, we’ve outlined the key factors that impact the timeline. Please review the following sections for more detailed information.

1. Processing time overview

The time it takes to receive your reward depends on the partner (the brand collaborating with us on the reward program) handling your purchase. Each partner has their own timeline for validating rewards, which means that processing times can differ.

• Processing time: typically a few weeks to a few months, depending on the partner.
• Factors impacting time: the partner's specific validation timelines, fulfillment of terms and conditions, service activation or installation, and the cancellation period.

2. Key steps in the reward validation process

Step 1: Fulfillment of terms and conditions
Your reward can only be validated once the terms and conditions set by the relevant partner have been fulfilled. You can find these terms on the partner's portal.

Step 2: Activation or installation of services
If your purchase requires the activation or installation of services (e.g., energy, insurance, or internet contracts), reward validation can only begin once this process is complete. Please note that some purchases may not be activated or installed until several months after the original purchase date, which could impact the processing time for your reward.

Step 3: Cancellation period
The cancellation period also plays a key role in the validation process. Validation can only start after the cancellation period has ended.

3. Where to find more information

For the most accurate information on estimated timelines for reward validation, please visit the relevant partner’s portal. There, you can find:

• Detailed information on estimated processing time
• FAQs that may answer questions about terms and conditions of the specific rewad program, activation, and cancellation periods.

4. Summary and next steps

• Check the partner’s portal for specific details about the estimated processing time of your reward.
• Be aware of activation times and cancellation periods, as these affect when your reward can be validated.

You can check the current status of your reward at any time. To do so:

1. Log in to your user account (see How to log in?).

2. Navigate to the menu in the top right corner, click the arrow, and select 'Dashboard'.

We will, of course, notify you by email once your reward is confirmed and ready to be claimed.

Reward statuses and their meanings:

1. Pending – your reward has been correctly registered, and the responsible partner (the brand collaborating with us on the reward program) is verifying it.
2. Confirmed – the responsible partner has confirmed your reward.
3. Rejected – the responsible partner has rejected your reward.

Please note that you can claim your confirmed reward within one year of confirmation. After that time, it will expire and no longer be available. Please see §7 of our terms and conditions.

We understand your concern if your reward status remains 'pending' after the processing time has passed. Here are a few key points to keep in mind:

1. Activation, installation & cancellation

Some purchases, such as energy, insurance, or internet contracts, require activation or installation before the reward can be processed. Cancellation periods are also crucial for validation. Our partners (brands collaborating with us on the reward program) cannot begin verification until these processes are complete, which may cause delays even after the processing time has passed.

2. Possible delays due to increased volume

Our partners may experience delays in processing rewards, especially during peak periods (e.g., Black Friday campaigns). While these delays are not ideal, they are sometimes unavoidable. We make every effort to ensure that you're notified as soon as your reward is confirmed and ready to be claimed.

3. Regular follow-ups with our partners

We closely monitor all pending rewards and work with our partners to ensure timely processing. There's no need to contact us for status updates—once your reward is validated, you'll be notified by email. Please ensure that your email settings are correct by verifying that the corresponding box under the email settings option is ticked in your user account. (To do this, log in to your account, navigate to the menu in the top right corner, click the arrow, and select 'Settings'. There, you'll find a section where you can check your email settings).

4. Approval process

Please note that, as an external company, we don't have access to our partners' databases. Therefore, all rewards must be validated by the partner, which will verify that the purchase is eligible, the contract has not been cancelled or the product returned, and other criteria are met. The reward can only be claimed through the user account powered by us once it has been approved by the corresponding partner. Your purchase and reward details are processed in accordance with the GDPR.

Thank you for your patience and understanding.

It can take up to 48 hours for your reward to be registered and appear as 'pending' on your user account. If you don’t see your reward after 48 hours, it means that it hasn't been registered automatically. In this case, it's likely that one of these rules hasn't been followed:

• Your browser must allow cookies.
• Adblocker must be disabled.
• Do not visit any other websites while ordering the product. Ensure other websites are closed in the background. Visiting pages such as uSwitch, Future Publishing, Topcashback, or Voucher Codes before placing the order may cause the last cookie to be linked to one of these sites.

What to do if your reward is missing 

Don’t worry! If your reward is missing from your account, please reach out to our support team using the contact form below this article. Click the “Contact us” button, select “My reward has not been registered in my account” as the reason, and submit your request with all the required details. You can also get in touch with us about this issue using the chat widget in the bottom right corner of the page. Our team will review your case and get back to you promptly.

What happens after you contact us 

If your request is valid, our team will create a so-called Support Request for you. This is a form that collects the necessary details of the new purchase to be shared with the appropriate partner (the brand collaborating with us on the reward program) for manual review. We request and process these details in accordance with our privacy policy. If the partner provides positive feedback, the reward will be confirmed on your user account.

Deadline for reporting a missing reward

You have 3 months from the order date to contact our team regarding a missing reward. Please see §10, point 2 of our terms and conditions.

We're sorry that your reward was rejected by one of our partners (brands collaborating with us on the reward program). Below, you'll find the most common reasons for rejection.

1. Cancellation: If the purchase was cancelled or the product was returned. 
2. Voucher: If additional vouchers or discounts (unauthorised by Aklamio) were used.
3. 'Last cookie':
a) If your browser does not support cookies.
b) If you visited other websites in the same browser before making your purchase, which may have overwritten the Aklamio cookie.
4. Other reasons: If partner-specific reward conditions were not met (please check the relevant portal).

Please note: Aklamio reserves the right to cancel rewards if their collection violates our terms and conditions.

What to do if your reward is rejected

If you disagree with the decision and believe your reward was incorrectly rejected, please reach out to our support team using the contact form below this article. Click the “Contact us” button, select “My reward was incorrectly rejected” as the reason, and submit your request with all the required details. You can also get in touch with us about this issue using the chat widget in the bottom right corner of the page. Our team will review your case and get back to you promptly.

What happens after you contact us 

If your request is valid, our team will create a so-called Support Request for you. This is a form that collects the necessary details of the new purchase to be shared with the appropriate partner (the brand collaborating with us on the reward program) for manual review. We request and process these details in accordance with our privacy policy. If the partner provides positive feedback, the reward will be confirmed on your user account.

Deadline for reporting a rejected reward

You have 3 months from the rejection date to contact our team for support. Please see §10, point 2 of our terms and conditions.