Frequently asked questions
Login
Account management
Claiming a reward
- How to request a bank payout?
- How to request a PayPal payout?
- How to connect/disconnect a PayPal account?
- How does a contract buyout work?
- How to claim a voucher?
- How to check my tree planting contribution?
Reward program basics
- About Aklamio
- How to secure a reward?
- What rewards can I earn?
- How do I receive my reward?
- When do I receive my reward?
- How to create a unique reward link?
Common problems and solutions
- I can't log in to my user account
- The reward is pending even though the communicated processing time has passed
- The reward has not been registered on my user account
- The reward has been rejected
- The reward was registered with an incorrect amount
- The reward was confirmed with an incorrect amount