My reward has not been registered. What should I do?

If you took part in our reward program, but your reward has not been registered on your user account within 48 hours, you can create the so-called Support Request for a missing reward.

How to create a Support Request?

Please remember that you have 3 months time to create a Support Request for the missing reward (3 months following the order date).  

Why has my reward not been registered?