If your reward has been registered correctly, it will be displayed as pending (orange colour). As long as the reward is pending, it is still being verified by our partner. The amount of the pending reward may change during the verification process. Once your pending reward has been confirmed, it is ready for payout (green colour). We will inform you about this via email.
The amount of reward depends on the exact order date, the product ordered and the general terms and conditions. All rewards offered by the partner can be viewed in the specific portal.
If your reward has been already confirmed by the partner, and you think that its amount is wrong, please contact our Customer Support Team at firstname.lastname@example.org.
Please wait until the reward has been confirmed, as we cannot adjust the amount of pending rewards.