All pending rewards have to be verified and confirmed by our partners. If you feel that your reward has been incorrectly rejected, you can create the so-called Support Request. We will forward your request to our partner and ask for the second verification. How to create a Support Request? If you need our assistance, please contact our Customer Support Team at firstname.lastname@example.org.
In which cases will your reward be rejected?
1. Cancellation: If the purchase has been cancelled or the product has been returned.
2. Voucher: If additional vouchers have been used, which weren't authorised by Aklamio.
3. Currency: If purchase was not made in one of the following currencies: EUR, GBP, CHF, USD, AUD, CAD.
4. "Last cookie":
a) Because your browser doesn't support cookies.
b) You have visited different websites in the same browser before making your purchase, which have overwritten the Aklamio cookie.
5. Some other reasons: partner-specific reward conditions have not been met (please check the specific portal).
Please note: Aklamio reserves the right to cancel rewards, if their collection has been in violation with our terms and conditions.