Why has my reward not been registered?

It can take up to 48 hours for your reward to be registered, and appear on your user account as pending. If you don't see your reward after 48 hours, it means that it has not been registered automatically. You can create the so-called Support Request in such case. How to create a Support Request? If you need our assistance, please contact our Customer Support Team at


If your reward has not been registered automatically, probably some of these rules have not been followed:

  • Your browser must allow cookies.

  • Adblocker has to be disabled.

  • Don't visit any other website while ordering the product. Other websites in the background should be closed. Visiting pages such as uSwitch, Future Publishing, Topcashback and Voucher codes before ordering the product may lead to the last cookie being linked to one of these websites.